Refund policy

he Homestead by Sarah Swain — Refund Policy

Last updated: October 6, 2025

At The Homestead by Sarah Swain, we take pride in the quality of every item we ship. If your order arrives damaged or defective, please contact us within 7 days of delivery so we can make it right.

We offer refunds or replacements in the following cases:

• Items arrive damaged, defective, or incorrect.

• Your order is lost in transit and cannot be located by the carrier.

To request a return or refund, please email hello@sarahswain.ca with your order number and photos of the issue. Once approved, we’ll provide return instructions or issue a refund.

Please note:

• We do not accept returns due to change of mind or sizing errors, as all items are made or packed to order.

• Returned items must be unused and in their original packaging.

• Shipping costs are non-refundable.

If you are shipping an item back, you are responsible for return shipping costs unless otherwise stated.